ANSWERS

How is a case milestone tracked between dentist and lab?

Case milestones move through a shared digital workflow: case received, design approved, milling or printing complete, finishing and QC, shipped. At Dani Dental every milestone triggers an email or SMS to the practice with the technician's direct line attached, so the dentist knows the stage, the person on the bench,...

THE SHORT ANSWER

THE FULL PICTURE

Why it works this way

What a milestone is, and why it matters

A case milestone is a defined checkpoint in the lab workflow where the case state changes: received and scanned, CAD design ready for approval, milling or printing complete, finishing and staining, QC pass, shipped. Five to seven checkpoints per case is typical for a digital crown and bridge job. Implant and full-arch cases run longer, sometimes twelve checkpoints across six to eight weeks.

More on this topic

How fast does Dani Dental ship a single-unit crown?

Five business days from scan receipt to ship for a standard monolithic zirconia single-unit crown. The clock starts when the digital scan lands in the lab queue, not when the case is logged. Anterior cases with custom layering and shade-matching run 7 to 8 business days. Rush options are available for emergency cases; the technician on the case quotes the rush window directly when the practice calls.

What happens if a case is delayed?

If a milestone slips, the assigned technician calls the practice the same day with the revised ship date and the reason. Delays are most often material backorders on a specific shade or a CAD revision that needs prescriber sign-off. Dani's policy is no silent delays: if the dentist has not heard from us, the case is on schedule. The named-technician model exists specifically to prevent the no-status-update failure mode.

Can DSO operations teams see all open cases across multiple offices?

Yes. For DSO partners running multiple practices, Dani provides a shared dashboard with every open case across every location, current milestone, expected ship date, and the technician assigned. Billing consolidates to one statement per month per DSO. This is built for the 10 to 30 office DSO segment where central operations need vendor accountability without each office calling the lab independently.

GO DEEPER

Read the full guide on all procedures

This answer is one piece of a larger workflow. The pillar page covers materials, turnaround, and how we build the case to your specification.

Read the guide

REQUEST A DOCTOR KIT

Try the work before you switch.

Request a Doctor Kit and we'll mail RX pads, a shade guide, and pre-paid shipping for your first three cases. No call, no contract.

Request a Doctor Kit Talk to a technician