ANSWERS

Do dental labs ship cases?

Yes. Dental labs ship finished cases back to the referring practice via overnight courier (FedEx, UPS) or local same-day delivery in metro markets. Dani Dental ships nationwide from Arizona with prepaid return labels included on every case, tracking numbers sent to the practice the day the case leaves the lab, and n...

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Why it works this way

How dental lab shipping actually works

Every case that leaves Dani Dental ships with a prepaid FedEx or UPS label, tracking visible to the practice the moment the box is scanned, and the technician's direct line printed on the case slip. The practice does not pay shipping on outbound delivery. The intake side (your impressions, scans, or models coming to the lab) uses a prepaid return label sent with the doctor kit so no front-desk staff member is hunting down a FedEx account number at 4:45pm.

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Who pays for shipping, the dentist or the lab?

On Dani Dental cases, the lab pays outbound shipping on the finished restoration back to the practice. The prepaid return label that comes with your doctor kit covers the inbound leg (impressions, models, or physical case materials going to the lab). The practice never receives a separate shipping invoice. Rush shipping upgrades on customer-requested expedites are quoted before the case ships so there are no surprises on the statement.

How do labs ship delicate ceramic restorations safely?

Finished ceramic and zirconia restorations ship in foam-lined case boxes with the restoration secured in a fitted insert, sealed in the working case pan, then double-boxed for transit. Damage in transit on overnight carriers is rare, well under 1% across the industry per FedEx healthcare logistics reporting. If a case does arrive damaged, Dani Dental remakes it on the original turnaround clock at no charge, with the replacement shipped overnight.

Can I track my case while it is in transit?

Yes. The day your case ships from Dani Dental, the FedEx or UPS tracking number is emailed to the practice contact on file and visible in the practice portal. You can see the case move through each scan event in real time. If a case is not tracking as expected, the technician on the case is your direct point of contact, not a generic customer service queue. Their cell or extension is printed on every case slip.

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This answer is one piece of a larger workflow. The pillar page covers materials, turnaround, and how we build the case to your specification.

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